Elissa Rua FAQs

Elissa Rua Tough Cases are designed to help protect your phone from everyday drops and knocks. How much protection a case provides in a fall depends on the height, the surface and where the phone lands.

A dual-layer phone case combines a hard outer shell with a flexible inner layer. Our Tough Cases have a polycarbonate outer shell and a black silicone lining that cushions the phone inside. The artwork is printed on the outer shell, which has a glossy finish.

Our Tough Cases have raised edges around the screen and camera. These help keep the screen and lenses from touching flat surfaces when you set your phone down.

If you want extra protection from everyday scratches, you can use a screen protector with your Tough Case. The raised edges help keep the screen off flat surfaces, while the screen protector covers the glass itself. We offer screen protectors for selected phones. Choose the one that matches your exact model.

All three case types use the same dual-layer construction, with a hard outer shell and a flexible inner layer. You can choose the case that suits your phone and the chargers or accessories you use.

Check your full model name under Settings → General → About on an iPhone or Settings → About phone on most Samsung Galaxy and Google Pixel phones. Then choose your design and case type and look for that exact model in the selector on the product page.

Probably not. Choose the option that matches your full model name, including any suffix. Phones in the same series can have different dimensions, camera layouts and button positions. For example, if you have a Samsung Galaxy S26 FE, look specifically for Galaxy S26 FE in the model selector.

Yes, we offer cases for selected older models as well as newer releases. Availability depends on the design and case type. If you can’t find your exact model in the selector, get in touch and tell us which phone and design you’re looking for.

If your phone supports wireless charging and you use a standard wireless charging pad, our regular Tough Case works with most pads. If you use a MagSafe charger with a compatible iPhone and want the charger to snap into place magnetically, choose MagSafe Tough.

Read the Magnetic Phone Case Guide for help choosing a case for your charger, car mount or ring holder.

Yes. Choose a Magnetic Tough Case for your exact Samsung Galaxy or Google Pixel model and check that your ring holder or mount is compatible. If you have a compatible iPhone, choose MagSafe Tough.

Read the Magnetic Phone Case Guide for help choosing a case for your charger, car mount or ring holder.

Selected Elissa Rua designs are available across all three. Look for Complete the Set on the phone case product page to see the matching accessories available in that design. Check your AirPods generation and choose a compatible magnetic phone case if you’re adding a ring holder.

Check the model number in the Bluetooth settings on your paired iPhone or iPad, or look for it on the underside of each AirPod. Use it to confirm the generation, then select the matching option on the AirPods case product page. If you have AirPods Pro, check which generation you have before ordering.

Yes, selected Elissa Rua designs are available on both iPad covers and phone cases. To check your iPad model, go to Settings → General → About and match your model and generation to the options on the iPad cover product page.

I’m Lisa Downes, the artist and surface pattern designer behind Elissa Rua. I create the original artwork in Wicklow, Ireland, drawing inspiration from nature, colour and pattern. You’ll find my designs on phone cases and tech accessories, as well as selected homeware, bags and art prints.

I design the artwork in Ireland. Our phone cases are made to order in Lithuania, and our art prints are printed in Ireland. Where other products are made varies by item. If you’d like to check where a particular product is made, get in touch.

Some Elissa Rua designs are available on more than one product. If you’ve found a pattern you like, search the shop by its design name to see what’s available. Depending on the design, you might find it on a phone case, canvas tote bag, makeup bag, cushion, tea towel or art print.

An Elissa Rua gift card lets them choose their own design, case type and exact phone model. They can also use it to pick something else from the shop, such as a tote bag, art print or tech accessory.

Delivery depends on what you order and where it’s going. Some items ship from Ireland and others, including our made-to-order phone cases, ship from Lithuania. If you’re ordering for a particular date, get in touch with the items you’re considering and your delivery country so we can advise.

We deliver within Ireland and to international destinations. Shipping options and charges depend on what’s in your basket and your delivery address. Enter your address at checkout to see the options and cost for your order before you pay.

They may arrive separately. Items dispatched from Ireland and items dispatched from Lithuania can travel in separate parcels and arrive on different days. If part of your order arrives first, check your dispatch emails to see which items have shipped.

Check your dispatch email for a tracking link, where available. If your items are arriving separately, check the dispatch email for each parcel. If you’re concerned about a parcel that hasn’t arrived, get in touch with your order number.

Email contact@elissarua.com as soon as you spot the mistake. Include your order number and the exact phone model you need. Our phone cases are made to order, so whether we can change the model depends on how far along your order is. If your case has already arrived, contact us so we can explain the options for your order.

Contact us as soon as possible with your order number and the details of your request. We’ll check whether your order has gone into production or been dispatched and let you know what’s possible.

Check our returns policy for the terms and time limits that apply to your order. To request a return, email contact@elissarua.com with your order number and the item you’d like to return so we can confirm where to send it.

Email contact@elissarua.com with your order number and a brief description of the problem. If you can, include a clear photo of the item and any relevant packaging or labels so we can help resolve it.