Shipping policy

Last Updated: 29/04/2026

Thank you for choosing Elissa Rua. We’re committed to providing high-quality products and reliable delivery. Please review our shipping policy before placing your order.

Shipping Methods and Carriers
All orders are shipped with tracking. We do not offer untracked shipping.

  • Items shipped from Ireland (such as cushions and bags) are sent via An Post.
  • Tech accessories fulfilled by our production partner are shipped directly to you via DHL.

Order Processing Time
Orders are typically processed within 1–2 business days of payment confirmation.
Once your order is shipped, you’ll receive a confirmation email with tracking information. Please allow a few hours for tracking to become active.

Estimated Delivery Times

  • Ireland: 1–3 business days
  • EU and UK: 3–7 business days
  • Rest of the world: 7–14 business days (may vary depending on customs and location)
    Delivery times are estimates and may vary due to factors outside our control, such as weather, customs delays, or busy seasonal periods.

Shipping Costs
Shipping rates are calculated at checkout based on your location and the items in your order. You will see the full shipping cost before completing your purchase.

Shipping Address
Please ensure your shipping address is accurate and complete. We cannot be held responsible for orders delivered to incorrect or incomplete addresses provided at checkout.

Customs, Duties & Taxes
For international orders outside the EU, customs duties, import taxes, and handling fees may apply. These charges are the responsibility of the customer and are not included in the product or shipping price.

Lost or Damaged Shipments
If your order is lost or arrives damaged, please contact us at contact@elissarua.com as soon as possible. We will work with you and the courier to resolve the issue promptly.

Returns and Refunds
For details on returns, please refer to our Return and Refund Policy.

Contact Us
If you have any questions about your order or this policy, feel free to contact us at contact@elissarua.com.

This shipping policy is subject to change without notice. Please review it before completing a purchase.